5Star Furniture Delivery is available for in-store and online purchases:
We know you are anxious to receive your items, and we at 5Star Furniture are eager to deliver them as fast as possible.
- Because furniture is heavy and bulky, it takes longer to move than small, lightweight items like clothing.
- 5Star Furniture delivery includes assembled goods in Gauteng.
- If you need your goods pre-assembled in a box, please let us know in the comments when you buy.
We try to offer a reasonable delivery rate. If you are unhappy with the cost of your delivery, please reach out to us on WhatsApp, email or visit us – we will try to get a better rate.
We make use of small independent contractors to deliver our products to keep prices down. Traffic and customers keeping them waiting (or not pointing out that they are on the 10th floor and that we are not allowed to use the lifts) can affect delivery times. Please note that delivery times are estimates, and we work closely with our delivery partners to get your order to you as soon as possible. That said, factors such as rain, power outages and heavy traffic may delay delivery.
FAQ’s:
Q: Is same-day 5Star Furniture delivery available?
A: Yes! Same-day delivery is available, subject to stock availability, delivery capacity and weather conditions. Contact your branch early in the day to arrange delivery, or leave a request in the order notes at checkout. Arranging delivery in advance helps us confirm stock and plan for your requested delivery time.
Q: Can you deliver when it is raining?
A: Unfortunately, we cannot deliver when it is raining, as we need to protect your furniture from damage. We use open vehicles, and furniture doesn’t like water.
Q: How long does 5Star Furniture delivery take during busy periods?
A: Month-end periods are usually busy, but we still try to deliver within 2 to 5 days or the same day of ordering. We will still try to deliver within two to five working days. Furniture is bulky, heavy, and requires careful handling. We would rather take a little longer to ensure your furniture arrives in good condition.
Q: How much does 5Star Furniture delivery cost?
A: Delivery costs depend on your location, including whether your address is in a main centre or an outlying area. Delivery charges are calculated at checkout so you can review the total before placing your order. If our system cannot calculate your delivery fee automatically, our team will calculate it and send you the amount via WhatsApp. Only a limited number of courier companies specialise in furniture deliveries.
Q: Is FREE delivery available at 5Star Furniture delivery?
A: Yes! Orders of R5,000 or more qualify for free delivery if the delivery address is within a 35 km radius of our distribution centre.
Q: Where are online orders dispatched from and can I pick up there myself?
A: All online orders are dispatched from the storage area in the same building as our Midrand branch.
Q: Does 5Star Furniture deliver nationwide?
A: Yes, we deliver throughout South Africa with courier companies that handle furniture deliveries.
Q: Will furniture delivered by courier arrive assembled?
A: Some. Some items will be delivered assembled and some unassembled. You can find this information on the individual product page, or ask us via WhatsApp or email.
Q: What information must I provide to receive a delivery quotation?
A: The delivery area with the correct postal code and the product that you would like to buy. Accurate details help us calculate the correct and cheapest delivery fee. South Africa is a dangerous place, and we don’t need your house number or street address to provide a quotation.
Q: What happens if I enter incorrect delivery details?
A: We are a small and flexible organisation. Contact us as soon as you realise you made a mistake, and we will immediately correct the details with our driver or the courier company and ensure you receive your product.
Things to remember when you collect yourself:
- Rope (to fasten the item on your vehicle);
- Blankets to prevent your furniture from scratches;
- We will gladly assist with loading;
- Pick-up is entirely free.
- Loading and fastening furniture takes time. It is similar to moving house; please allow enough time.
Terms and conditions for 5Star Furniture delivery:
- Couriers work only Monday to Friday. Unfortunately, couriers do not deliver on weekends.
- For ‘payment-on-delivery‘ deliveries, payment must be made immediately via EFT/transfer or card. We do not accept cash on delivery.
- We will contact you to schedule a delivery appointment. We will not just pitch in front of your door – promise! We know you need to open up. For a more accurate delivery time for a specific item, please call us.
- Yes, we do carry the goods into the house for our female customers
Remember this 5Star Furniture delivery information when buying your goods.