Delivery info

Delivery for in-store and online sales

We realise that you are anxious to receive your items, and we are eager to deliver to you as fast as possible. The furniture we sell is heavy and bulky, and the bottom line is that it takes a bit longer to move than small and lightweight items such as clothing. Please consider this delivery info.

Delivery of furniture is costly. We try to offer a reasonable delivery rate. If you are unhappy with the cost of your delivery, please reach out to us on WhatsApp, email or visit us – we will try to get a better rate. Please note that it might not be possible.

Almost all of the courier companies in South Africa do NOT handle furniture. This means that the view is limited and, from time to time, affected by strikes, slow traffic due to load shedding, etc. You are always welcome to pick up at our branch; we will gladly assist, and there is no additional cost.

How long will my delivery take?

We do offer same-day delivery. As soon as we receive your order, we will contact you to check that the delivery time is suitable. WHY?!! – Furniture is bulky, and we know that there must be someone at home to open the house/apartment/flat/room up for us.

Deliveries may take two to seven days. We will always check before we attempt to deliver to ensure that the time and date are suitable, and that someone is at home to open up.

“Special” orders do take between two and four weeks. Again, why so long? Loadshedding is affecting manufacturers and slowing the manufacturing process.

Same-day delivery:

Yes, we do offer same-day delivery! We can not deliver furniture when it is raining.
Please arrange with the branch or leave us a note in the comment section. This is not a promise – we’re going to try, and hopefully, we have the required stock.
Contact us EARLY for same-day delivery so that we can still fit it in. Month-end periods are usually busy, but we will still try to deliver within two to five days. Furniture is bulky, heavy, and takes time to handle. We will rather take a bit longer to get your furniture in good condition with you.

How much does delivery cost?

Delivery costs will be determined during the online checkout cycle. Online orders are dispatched from our branch in Midrand. If the online system did not calculate the amount, we will calculate and let you know via WhatsApp. Remember, only a small number of courier companies handle furniture.

Deliveries for online orders of R5000 or more in a 20km radius from our distribution centres are free!

Delivery country-wide (courier clients)?

We do deliver country-wide. Courier companies handle our deliveries outside Gauteng, and therefore, items sent with couriers are unassembled. This will save costs and prevent damage.

The delivery charge differs depending on whether you stay in a “main Centre” or an outlying area. Delivery charges are calculated at checkout. Please make sure you enter the correct postal code, delivery address, and more than one contact number. By entering an incorrect postal code, you may incur additional charges. Please double-check the information you enter. Unfortunately, we will not be liable for these costs.

More info regarding furniture delivery:

We make use of small independent contractors to deliver our products in Gauteng to keep prices down. They are affected by traffic and customers keeping them waiting (or not pointing out that they are on the 10th floor and we are not allowed to use the lifts);
Furniture is bulky and takes longer than smaller items to reach you. This also means that the shipping cost is much higher than for small parcels. We are based in Gauteng, and ship from a single location in Midrand.
We deliver assembled goods in Gauteng; therefore, should you need your goods in a box, please let us know. That requires careful handling to ensure that you receive your items in an (almost) perfect condition.
Contact us for deliveries outside of Gauteng. We do have many trusted courier contractors that we can use. We want you to be informed regarding the delivery process.

Things to remember when you collect yourself:

Rope (to fasten the item on your vehicle);
Blankets to prevent your furniture from scratches;
We will gladly assist with loading, and pick-up is entirely free.
Loading and fastening furniture takes time. It is similar to moving house – allow enough time for us to load and fasten to ensure that goods are not damaged.

Terms and conditions info regarding delivery:

Delivery for orders of R5000 or more in a 20km radius from our distribution points is free. Terms & Conditions apply. When the value of the products in your cart is R5000 or more, a free delivery option will automatically appear.
** Working days for couriers are Mondays to Fridays. Couriers do not deliver on weekends.
** Please note that delivery times are estimates, and we work closely with our delivery partners to get your order to you as soon as possible. That said, please do take into consideration that certain factors may delay the delivery, such as rain. Delivery may take longer during peak periods.
Should you place an order, and our courier company advises that they do not service this area, we will contact you to advise and arrange either delivery to the nearest town (if possible) or a refund. We will always try our best to deliver to your area or as close as we can.
For payment via EFT / Bank Deposits, delivery takes place once the payment reflects.
We will contact you to make an appointment regarding delivery. We will not just pitch in front of your door – promise! We know you need to open up. To get a more accurate delivery time on any specific item, please call us.

Remember this delivery info when buying your goods.