What to Do and What Not to Do When You Buy Furniture Online

Despite all the benefits of buying furniture online, many people are wary or have been deterred from buying furniture online due to a previous bad experience. We have highlighted what to do and what not to do when you buy furniture online to help you make the best online furniture purchasing choices. When you buy furniture online, 5Star Furniture is your first choice for affordable high-quality furniture and personalised service.




What to Do When You Buy Furniture Online:


We have listed some important tips to remember when you buy furniture online.


Know What You Are Looking For:


Are you in the mood to change up your home design style and need an Art Deco-inspired couch? Are your kitchen units looking dated? Is your dining room table the victim of your children’s latest creative expression? The first step to successfully buying furniture online is to know exactly what you are looking for.


Alongside knowing what type of furniture you need, you also need to know the size the furniture piece needs to be to fit in your desired space. We recommend taking a tape measure and measuring the exact dimensions of the furniture piece in your home to make sure it is perfectly suited to the space.


At 5Star Furniture, we stock furniture pieces for every room in your home. From your home office to your bedroom to your kitchen, you can find exactly what you are looking for when you plan to buy furniture online. We also ensure that our online furniture pieces have a clear description of the materials, available colours, and dimensions, so that you can feel confident with your online furniture purchase from 5Star Furniture.




Read Reviews:


Most online furniture stores appear to be amazing. You find excellent quality images of the furniture you like, all the dimensions and details are listed, and paying online is a breeze. When your furniture arrives, that beautiful baby pink two-seater couch is actually a red monstrosity big enough to seat your entire family.


When you buy furniture online, it is easy to be misled by online furniture companies that use manipulated images or incorrect dimension details. This can be a frustrating and expensive experience that can put you off online furniture purchasing for life.


We have a simple way to separate trustworthy online furniture stores from online furniture fakers. Read reviews about the online furniture store that you have chosen to buy furniture online from.


Reviews are generally an accurate reflection of the furniture quality and customer experience of the service you will receive. If there are no reviews to read, we recommend finding a different online furniture store.


It is also important to read the reviews where the company made a mistake. Incorrect deliveries or damaged deliveries can happen, but it is important to see how the company handled this mistake to make sure the customer had a better experience.


When you buy furniture online from 5Star Furniture, you can trust that we will always put your experience of our service first. Do not know whether to believe us? Here are a few reviews from happy previous customers to show that we are a reputable online furniture store.


“Amazing service and good quality products will continue to do service with 5Star Furniture.” Justin Jacobs.


“What a pleasure to deal with this shop. Very friendly staff, excellent prices, and professional delivery service. Best service I have received in years; I will recommend this place to everyone I know. Thank you for the excellent service.” Frikkie Venter


Look For Specials:


A great advantage to buying furniture online is that you can keep an eye out for furniture specials. We recommended that you select an online furniture store that regularly has furniture specials, as this demonstrates the company has your budget at the forefront of their interests.


5Star Furniture is an online furniture store that consistently has amazing furniture specials. We suggest keeping a regular tab on our store to find that special you need to turn your house into a home with amazing 5Star Furniture pieces.




Check the Return Policy:


There are risks involved with purchasing furniture online, especially from a furniture store that will need to deliver your furniture to you. Depending on the company, your furniture may arrive with damages or be the wrong delivery. This is where it is important to know the online furniture store’s return policy.


If an online furniture store has a complicated return policy or has no return policy at all, we recommend avoiding purchasing furniture from them. You will have no safety net if there is a problem with your delivered online furniture purchase.


5Star Furniture offers a return policy for when you buy furniture online. We endeavour to only provide our customers with furniture of superb quality, but should you not feel satisfied with the furniture piece when it arrives at your home, you can return the item within seven days. We will promptly repair or replace the furniture piece. If we are unable to repair or replace the furniture piece within a reasonable time, we will offer you a full refund.


We also offer an additional cancellation policy. If you buy furniture online, pay for the furniture piece, but then decide to cancel your order before the item has been collected or delivered, we will refund your money. It is important to note that in this circumstance we will deduct a ten percent administrative fee.


Assess Assemblage:


When shopping for furniture online, you see images of fully assembled office tables and kitchen units and assume when your purchased furniture arrives it will be assembled. Certain online furniture stores deliver their furniture in pieces because it is easier and faster for the furniture store. This will then leave you puzzling over your furniture’s assembling diagram.


If you purchase furniture online from 5Star Furniture and are using your transport to collect the furniture piece, you can collect it fully assembled. We will help you load and fasten the furniture piece in your vehicle to ensure that your furniture gets to your home safely. Please remember to bring your own ropes and car protecting blankets when collecting your furniture.


When you buy furniture online from 5Star Furniture, your ordered furniture pieces will be delivered fully assembled. This is to make your online furniture shopping as effortless and enjoyable as possible.




Check Delivery Availability:


Buying furniture online allows you to have access to buying furniture from all over the country! Before you click “pay” for that side table from Cape Town, make sure that there is a delivery service available to avoid having to take an unexpected road trip.


5Star Furniture has various delivery options to suit your needs. If you are based in Gauteng, we can deliver your furniture to you within a two to five-day period. In certain cases, we can do same-day delivery, weather permitting.




If you are not based in Gauteng, we offer a country-wide courier service with a reputable delivery company. There may be varying time delays for your furniture delivery depending on your location.


What Not to Do When You Buy Furniture Online:


We have four tips on what not to do when you buy furniture online.


Do Not Skimp on Quality:


Certain online furniture stores will provide you with low-quality furniture pieces that are cheap and can be quickly delivered. Although this will save you time and money, you should never settle for low-quality furniture as you will ultimately be spending more money in the long run.


At 5Star Furniture, you get the best of both worlds. We supply only high-quality furniture pieces that are affordable for a wide range of budgets. When it comes to online furniture shopping, 5Star Furniture is the only online website you need to scroll through whilst drinking your morning coffee.


Avoid Impulse Buying:


The best part about buying furniture online is that you have access to every furniture item the store sells. Rather than having to drive from shop to shop, you can see all the furniture that is within your delivery area with an easy scroll on your computer screen. Online shopping saves you time, effort, transport costs, and can help you make the best decision for your furniture needs.


The downside to having easy access to online furniture shops is that it can easily result in impulse buying. You may have decided to just “take a look” and a few days later the dining room table set that you ordered arrived and you realise you have no room for it.


Impulse buying is never recommended when it comes to purchasing furniture online. You need to take the time to make sure the furniture piece will fit in the space, suit your design style, and work for your daily needs. Impulse buying furniture can result in a waste of time and money.


It is easy to find numerous furniture pieces that are unique, beautiful, and affordable at 5Star Furniture. Always keep this tip in mind when perusing our online furniture store to make sure you are happy with your furniture purchase.


Do Not Be Afraid to Ask Questions:


When it comes to buying furniture online, you do not have a store assistant standing readily available to answer your queries. You will need to get directly in contact with the online store via their website or contact details.


We always recommend getting in contact with the online store if you have any questions. You should never be afraid to ask questions to your online store, whether it is through a phone call or a customer service query page. Fully understanding the furniture product and online service is important for a great online furniture purchasing experience.


At 5Star Furniture, we always welcome your queries. You can get in contact with us by either phoning, emailing, or sending a WhatsApp, and one of our friendly team members will happily assist you. We aim to make sure that you are confident with your furniture purchase by providing personalised service.


Avoid Spending Over Your Budget:


So, you have taken the time to decide exactly what type of bedroom set you would like for your new bedroom. You have been forward-planning and checked out the prices on various online furniture websites and have set yourself a budget. You are happy with the amount you have budgeted for until you spot a slightly more expensive bedroom set that would just perfectly suit your curtains, and suddenly you throw your budget out the window.


Online furniture shopping can result in spending over your budget because you are exposed to so many different furniture options. We recommend staying true to your original furniture plan and budget to avoid any later regrets.




Keep these online furniture purchasing tips on what to do and what not to do in mind when you buy furniture online.



Hi, we can help you

Chat on WhatsApp, email info@5sf.co.za or phone a showroom Midrand 011 312 5366, Pretoria 012 335 4493