Terms & Conditions
We are proud of the products that we sell. Our suppliers make every effort to provide you with products of good quality. Our manufacturers subject these products to their quality control standards. Most of our manufacturers are small local companies, and errors do occur. Minor imperfections and slow delivery might happen when high stages of loadshedding was experienced.
The guarantee of a product lies with the manufacturer. 5 Star Furniture facilitates the repair process as an administrative service.
5 Star Furniture will endeavour to repair or replace the item in question within a reasonable time frame (2-3 weeks). If repair or replacement is not possible, a refund might be a consideration. The final decision for a refund will be at the sole discretion of 5 Star Furniture.
Cancellation of custom orders is not permitted.
Not satisfied with the product. Please notify us via e-mail or WhatsApp. Please do so within seven days of receiving the product.
Please return the item in the original packaging and original and the original, re-sellable condition. The cost of the return is for the account of the customer.
Delivery fees are not refundable. We use external service providers for delivery, the diesel/petrol is a consumable item.
An admin fee of up to 7% may apply on cancelled orders to cover administrative and other costs. The latter also applies to transactions cancelled before collection/delivery.
Items such as cupboards, wardrobes, TV stands, coffee tables and others will be flat packed (unassembled) when courier companies are the carriers (even though they might be advertised as assembled. Only items delivered in Gauteng will be pre-assembled.)
Goods damaged during transportation affect the seller, buyer, and private carrier that moved the goods. 5 Star Furniture checks the product quality and ensures that the packaging prohibits damages during transport. We do not take responsibility for any damages caused by any 3rd party courier/carrier.
In the event of damage (courier clients); 5 Star Furniture will provide an administrative service to claim such losses from the 3rd party/carriers.
Privacy:
5 Star Furniture
(“us”, “we”, or “our”) operates the https://5starfurniture.co.za/ website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.
We use your data to provide and improve our Service. By using this website, you agree to the collection and use of your personal information by this policy. Unless otherwise defined in this Privacy Policy. Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://5starfurniture.co.za/
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that will only be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
5 Star Furniture uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there. Your consent to this Privacy Policy followed by your submission of your personal data represents your agreement to that transfer. 5 Star Furniture will take all steps reasonably necessary to ensure that your data is treated securely and following this Privacy Policy. No transfer of your Personal Data to an organization/country unless adequate controls are in place.
Disclosure Of Data
Legal Requirements
5 Star Furniture may disclose your Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of 5 Star Furniture
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”). These third parties may provide the Service on our behalf or perform Service-related services on our behalf. Or even assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
SEO Company
Our SEO company is BrandSeed. Trust BrandSeed as the industry-leading SEO (Cape Town). The clauses in the privacy policy are respected when delivering SEO services.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data gets shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
Our Service may contain links to other sites (not operated by us). If you click on a third-party link, you will be redirected to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Website Company
Our WebMEUP is WebMEUP. industry-leading Website (Bloemfontein). The clauses in the privacy policy are respected when delivering Ad services.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data gets shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Child / Children”). We do not knowingly collect personally identifiable information from a child. If you become aware that a child has provided us with Personal Data, please notify us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will inform you via email/prominent notice if any changes to our Service come into effect. The “effective date” will be published at the top of this Privacy Policy. Please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from the published on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact info@5sf.co.za
