We are proud of the products that we sell. Our suppliers make every effort to provide you with products of good quality. Our manufacturers subject these products to their quality control standards. Most of our manufacturers are small local companies, and errors do occur. Minor imperfections and slow delivery might happen when high stages of loadshedding was experienced.
The guarantee of a product lies with the manufacturer. 5 Star Furniture facilitates the repair process as an administrative service.
5 Star Furniture will endeavour to repair or replace the item in question within a reasonable time frame (2-3 weeks). If repair or replacement is not possible, a refund might be a consideration. The final decision for a refund will be at the sole discretion of 5 Star Furniture.
Cancellation of custom orders is not permitted.
Not satisfied with the product. Please notify us via e-mail or WhatsApp. Please do so within seven days of receiving the product.
Please return the item in the original packaging and original and the original, re-sellable condition. The cost of the return is for the account of the customer.
Delivery fees are not refundable. We use external service providers for delivery, the diesel/petrol is a consumable item.
An admin fee of up to 7% may apply on cancelled orders to cover administrative and other costs. The latter also applies to transactions cancelled before collection/delivery.
Items such as cupboards, wardrobes, TV stands, coffee tables and others will be flat packed (unassembled) when courier companies are the carriers (even though they might be advertised as assembled. Only items delivered in Gauteng will be pre-assembled.)
Goods damaged during transportation affect the seller, buyer, and private carrier that moved the goods. 5 Star Furniture checks the product quality and ensures that the packaging prohibits damages during transport. We do not take responsibility for any damages caused by any 3rd party courier/carrier.
In the event of damage (courier clients); 5 Star Furniture will provide an administrative service to claim such losses from the 3rd party/carriers.